Product: PowerExcel
Category: Licensing & Registration
Issue: License Expired / Lease Expired Message

Symptoms

When launching Microsoft Excel with the PowerExcel add-in, the user receives a message indicating that their PowerExcel license or license lease has expired, even though their organization's subscription is active.

This may occur when a user has not launched PowerExcel for an extended period, such as several months or a year.

Cause

PowerExcel periodically validates and updates its licensing information when the add-in is launched.

As part of this process, PowerExcel checks for licensing updates, including changes to the license lease expiration date.

If PowerExcel has not been launched for an extended period, the locally stored license information may contain an outdated lease expiration date, even though the organization's license has since been extended.

On the initial launch, PowerExcel may display a license expired message based on the previously stored licensing information. However, during this launch, PowerExcel should also retrieve the latest licensing updates, including the extended lease expiration date.

Resolution

In most cases, this issue can be resolved simply by restarting Microsoft Excel.

  1. Close Microsoft Excel completely, including any open Excel workbooks.
  2. Relaunch Microsoft Excel.
  3. Allow PowerExcel to initialize and validate its license.
  4. Confirm that the license expired message no longer appears.

The updated licensing information retrieved during the previous launch should now be applied, allowing PowerExcel to operate normally.

Additional Troubleshooting

If the license expired message continues after restarting Excel:

  1. Close and relaunch Excel once more to confirm the issue persists.
  2. Verify that the workstation has an active internet connection and can communicate with the PowerExcel licensing service.
  3. Contact PARIS Technologies Support for assistance verifying the license status and troubleshooting the licensing update process.

Additional Information

Receiving a license expired message does not necessarily mean that the organization's PowerExcel subscription has expired.

When PowerExcel has not been used for an extended period, the message may simply reflect outdated locally stored licensing information.

Restarting Excel after the initial licensing update will typically resolve the issue without requiring reinstallation, re-registration, or changes to the organization's subscription.